IT managed services

Modern, responsive, clear and effective IT management

Microsoft Gold Parter
Scaling up
Cisco Meraki Partner
Managed IT

Modern, responsive, clear and effective IT management

Due to our experience in enterprise-level IT (and at existing customers' request), we've recently begun providing IT managed services.

However, we are not your typical IT managed services provider.

Where some larger providers deliver a standard service, we see the main benefit of being relatively small is our flexibility.

Our approach is to provide a tailored managed service giving greater peace of mind for your budget.

Features of our service model are:

Tailored SLAs - We provide SLAs built around your requirements and designed to support your core business. Our response times will match your operational priorities. We build SLAs to align our support goals with your business goals to ensure we achieve both.
24/7 remote monitoring - Our services are remotely monitored 24/7, 365 days of the year.
Incident management - Our UK-based support team have the training, skills and knowledge to quickly and efficiently deal with incidents as they occur.
Cloud services - We are both a Microsoft Gold partner and a Google Cloud Partner so can act as brokers between your company and any cloud services providers with which you have a relationship
Network infrastructure -  We have excellent relationships with several connectivity providers allowing us to examine the commoditised connectivity market to find the best deals available
Hardware provision - We've partnered with Cisco and Meraki to provide industry leading networking hardware

The types of service we provide are:

Identity and access management

Identity and access management (IAM) facilitates the secure management of enterprise resources. IAM systems identify, authenticate and authorise individuals and the hardware and applications to which they've been granted access.

Well-managed IAM is an essential component in achieving industry, governmental and legal compliance.

Threat protection

Threats to corporate data security come from many different places and in many different ways. Passive threat protection systems no longer provide the security required by modern businesses. Active solutions are required that are updated minute by minute and seek out potential threats, whether internal or external to your organisation.

The threat protection JDLT provide is an integrated, cross-domain solution to give you the peace of mind to conduct business openly and with full confidence.

Device and app management

Modern IT systems are required to provide both convenience and security to their users. Gone are the days of carrying separate work and personal devices, employees now expect an easy to access, secure and non-intrusive BYOD environment.

The flexible MDM solutions JDLT provide can be tailored to your precise requirements, no matter the platforms and devices of your users and your company.

Networking and connectivity

Networking can be complicated. Effectively supporting on-premise, cloud & hybrid environments requires a fully integrated system that embraces modern technologies such as SD-WAN , 5G , SASE , WiFi 6 .

JDLT has partnered with Cisco, Microsoft and Google to enable the provision of best-in-class networking hardware and software.

Application setup and configuration

Unless your company is entirely cloud-native (as we are), your users will likely require access to single-tenanted applications.

Whether these applications are hosted on-premise, in the cloud or a hybrid environment, JDLT can help get them up and running and keep them that way.

Operating system and application support

Some users will always be more tech-savvy or independent than others.

JDLT provide OS and application support for those times when your users require a little extra help.

Our service desk gives your users convenient and direct access to the support they need via phone, email, web chat, or our custom Web Portal.

Unified communications

The modern workforce is more mobile than ever before so unified communications are no longer just a key differentiator, but are essential to all businesses.

JDLT will help unify your communication strategy, putting in place the tools your workforce needs to maintain effective lines of communication not only internally but also with your customers, partners and suppliers.

Digital transformation

Our experienced team have been around since well before the public cloud existed and have orchestrated multiple digital transformations for businesses of various sizes.

We're always happy to make suggestions that can improve your business IT architecture. If there are areas of your IT setup which need some modernisation or could be better optimised we'll help identify them and make those changes.

Our customers often find that these services complement our custom software development service.

Due to our relatively small size, we're able to provide our customers with a high-quality, responsive and tailored service. Where possible, our solutions are cloud-managed so cost-effective and quick to implement.

Our IT partners

We've strategically partnered with Microsoft, Google, Cisco & Meraki and have access to solutions from many other hardware and software vendors.

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