Realise the best from your people by getting the most from your machines
People interact with each other in ways that technology never will. Humans exercise judgements that only other humans understand. But increasingly there are tasks for which machines have maximised efficiency, and decisions that even simple automatons can safely take.
Business logic translates into workflows which detail chains of time consuming dependencies such as the granting of authority, sending of communications and closing of loops. Increasingly workflow automation software can replace repetitive tasks in these flows, reducing inevitable human error and freeing up valuable human resource.
The considerable capacity, creativity and expense of a person should be judiciously employed only where productive and valued.get started