Realise the best from your people by getting the most from your machines
People can interact with other people in ways that technology never will. Humans exercise judgements that only other humans understand. But increasingly there are tasks for which machines have maximised efficiency, and decisions that even simple automatons can safely take.
Business logic translates into workflow which details a chain of dependencies such as the granting of authority, sending of communications, performing of tasks and closing of loops. Increasingly these processes can be automated, freeing up valuable human resource. The considerable capacity and expense of a person should be judiciously employed only where productive and valued.get started