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What we do · Managed IT

What’s covered.

Everything our managed IT service includes, in one place. If you’re comparing providers or filling in a supplier checklist, this is the detail.

Security

  • Threat protection across devices, accounts, email, web browsing and apps
  • SPF, DKIM, DMARC and BIMI on your email domains, so it’s much harder for anyone to send email pretending to be you
  • Every setup built to the Cyber Essentials controls

Identity and access

  • Sign-in through Microsoft 365 or Google Workspace
  • Single sign-on and multi-factor authentication on every account
  • Conditional access, so you control who gets into what, and from which devices

Password management

  • A business password manager for everyone
  • Password policies enforced, and shared credentials kept out of spreadsheets and inboxes

Email, files and meetings

  • Microsoft 365 as standard
  • Google Workspace, including alongside Microsoft 365
  • Online meetings and chat, plus business phone calling to and from ordinary numbers

Devices

  • Windows PCs, Macs, iPhones and Android phones managed centrally
  • Cloud desktops where someone needs the same desktop from anywhere

Cloud services

  • Hosting and services on AWS, Azure and Google Cloud, where you need them

Practice software

  • Licensing, deployment and support for practice software such as CCH, IRIS and TaxCalc
  • Adobe Acrobat Pro and the other tools your team relies on
  • You run the software; we keep it working

Hardware

  • Laptops, phones and other equipment sourced through our reseller relationships
  • Set up and managed from the day it arrives

Advice

  • Regular reviews of your setup, with improvements recommended
  • Help putting them in place
  • Part of the service, not billed separately

Support

How support works.

Hours
09:00 to 17:30 UK time, Monday to Friday, except English public holidays. Out-of-hours cover can be arranged in exceptional circumstances.
How to reach us
By phone for anything urgent, through your support portal, where you can follow every request, or by email.
Response times
Agreed response and fix times for each level of priority, from a critical outage to a routine request, set out in your contract.

Not included

Quoted separately.

These sit outside the monthly fee. We handle them on a best-efforts basis or quote for them as a project.

  • Initial setup and migration, quoted at a fixed price
  • Preparing your yearly Cyber Essentials assessment
  • On-site work, such as an office move
  • Work with other suppliers on your behalf, beyond supporting the systems we manage
  • Printer hardware repairs
  • Physical installs: monitors, desks and cabling
  • Meeting-room AV hardware. Software support for meeting rooms is included.

Custom software and AI tools are scoped and priced separately too. AI-native software & agents

Back to Managed IT

Where to start

Start with a Technology Review.

A short, paid review of your IT, your security and where AI could take real work off your team. It’s the first step with every new client, and it shows you what’s worth doing before you commit to anything bigger.

  • Half a day to a day
  • A written report you keep
  • Price agreed before we start
Book a Technology ReviewWhat you get
  1. 1

    Review

    You start here

    We look at your setup, your security and the workflows that eat your team’s time.

  2. 2

    Secure

    We fix the foundations, so anything we build sits on a setup you can trust.

  3. 3

    Automate

    We build and run the tools that make the biggest difference to your practice.